Refund & Return Policy

Effective Date: 10/29/2024

At Gotta Get Items, we strive to ensure you are satisfied with your purchase. If you are not, you may return your item under the following conditions:

Returns

  • You may request a return within 14 days of receiving your item (EU Right of Withdrawal).

  • Items must be unused, in original packaging, and in resellable condition.

  • Certain products (e.g., perishable, personal care, or custom-made items) may not be eligible for return.

How to Request a Return

To start a return, contact us at support@gottagetitems.com with your order number and reason for return.
We will provide instructions for the return process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days.

Return Shipping

Buyers are responsible for return shipping costs unless the item is defective or incorrect.